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"Measuring Call Center Sales Performance"
Measuring sales performance and especially, integrating Process Excellence & Six Sigma into day-to-day sales operations is a challenge all organizations face. This cross-industry study benchmarks the output levels, tools and indicators leading companies use to measure the performance of their call center sales and service/sales agents.
To help companies achieve call center sales excellence, "Measuring Call Center Sales Performance" reveals data on sales operations, performance measurement and training. For example, the following metrics are revealed in this survey: