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Best Practice Database
Quality, Compliance and Regulatory » Integration
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"Measuring Performance: Bringing Quality to Business Procedures"
A common business mantra is what you measure grows and that holds true in the realm of quality. The successful integration of an effective performance measurement system across an organization’s operations ensures growth. Performance metrics and/or scorecards serve as a focusing tool for employees, teams, functions, units and organizations. All kinds of companies can benefit from this study by learning the successful performance measurement tools utilized by dozens of quality leaders across a broad spectrum of industries.
SAMPLE BEST PRACTICES
This research was conducted by Best Practices, LLC through a large Research and Consulting project based on an in-depth survey of 38 companies across 15 different industries, and interviews and site visits with several of the participants.
Biotech; Health Care; Banking; Financial Services; Manufacturing; Pharmaceutical; Energy; Retail; Internet; Chemical; Utilities; Insurance; Transportation; Consumer Products; Computer Hardware; Shipping; Telecommunications; Government; Computers
Allergan; Wuxi Pharmatech; Wells Fargo; W.R. Grace; Wachovia; Vistakon; TXU Corp.; Staples; Sonoco; PSE&G; PolyOne Corporation; PG&E; Nationwide Insurance; MTR Corp. Ltd; MeadWestvaco Corp.; Marvin Windows and Doors; LifeScan; Kraft Foods; Johnson & Johnson Healthcare Systems; Janssen; GE Money; Fujitsu Computer Systems; Federal Express; Ethicon Endo-Surgery Inc.; EMC Corporation; Embarq; EchoStar Communications Corporation; DuPont Teijin Films; Dow Chemical; Dofasco; Deutsche Bank; DePuy Orthopaedics; Inc.; Department of Veterans' Affairs; Dell Computer