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Best Practice Database
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Single User: Authorizes use by the person who places the order or for whom the order was placed.
Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.
Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.
Medical information and patient services call centers’ productivity and performance is critical to a pharma company's success. Low-performing contact centers can damage customer relationships, increase compliance risks, and leave companies at a competitive disadvantage.
Best Practices, LLC conducted this benchmarking research to uncover critical insights, reliable metrics, and trends that medical leaders can use to evaluate and improve information and service call center effectiveness. This study provides medical and call center leaders with metrics that can be used to evaluate performance and technology practices. The study also has a section regarding call center trends.
Best Practices, LLC engaged 47 leaders at 39 life science companies and organizations through a benchmark survey.
Health Care; Pharmaceutical; Diagnostic; Medical Device; Biotech; Manufacturing; Science; Technology; Consumer Products
Abbott; Alcon; Advanced Sterilization Products; Alexion Pharmaceuticals; Astellas; Amgen; AstraZeneca; Biogen; Baxter BioScience; Biosense Webster; Boehringer Ingelheim; Cordis; Daiichi Sankyo; EMD Serono; Endo Pharmaceuticals; Ethicon; Johnson & Johnson; Foundation Medicine; Galderma; GlaxoSmithKline ; Janssen; McKesson (Patient Relationship Solutions); Medtronic; Merck; Novartis; Ortho-Clinical Diagnostics; Pfizer; Roche; RECKITT BENCKISER; Sanofi Genzyme; Shionogi Inc.; Shire; Stryker; Sunovion; Takeda Pharmaceuticals; Teva Pharmaceutical Industries Ltd; UCB Pharma; United Therapeutics
If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.