1<!DOCTYPE html>
2
3Anonymous
4/bestp
5/bestp/domrep.nsf
65E952B5AEDDF5FE88525708900500434
8
9
10
11
12
13
140
15
16
17/bestp/domrep.nsf/products/multi-year-compendium-of-energy-and-utility-best-practice-case-studies-2002-2005-meeting-proceedings?opendocument
18
19opendocument
20100.26.182.28
21
22
23www.best-in-class.com
24/bestp/domrep.nsf
25DB




Products & Services Business Operations Benchmarking and Quality Benchmarking

Multi-Year Compendium of Energy and Utility Best Practice Case Studies (2002-2005): Meeting Proceedings

DB Image

ID: 4840


Features:

Graphics


Pages/Slides: 55


Published: Pre-2014


Delivery Format: Online PDF Document


 

License Options:
close

Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




Buy Now

 

919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • SPECIAL OFFER

Study Overview

Since deregulation, the Energy and Utility Industry has adapted to the pressures of competitive markets. This report provides an overview of how leading energy and suppliers are evolving their processes to become more customer-service focused. Examples include a number of challenges in regard to employee engagement, deregulation and supplier diversity. The following case studies highlight several key implementation components necessary for improved corporate performance in the field. Companies benchmarked include PSE&G, CenterPoint Energy, Tennessee Valley Authority, Duke Energy and others.

Key Topics

  • A Proactive Approach to Energy Deregulation
  • Marketing in the Energy Industry
  • Integrating Six Sigma with Internal Best Practice Replication Process
  • The Service Profit Chain
  • Employee Engagement
  • Scorecarding

Methodology

This report was compiled from Global Benchmarking Council presentations and roundtable discussions that took place between 2002 and 2005. It also includes a sample Internet Benchmarking Exchange Survey, quick turnaround surveys included in the Global Benchmarking Council membership.


Industries Profiled:
Utilities; Architecture; Engineering; Financial Services; Banking; Energy; Manufacturing; Health Care; Pharmaceutical; Diagnostic


Companies Profiled:
PSEG; PECO An Exelon Company; PG&E; OMI; Inc.; Kansas City Power & Light; Freescale Semiconductors; DS Waters of America; LP; Bank of America; American Electric Power; Alabama Power Company; Avista; ABB; Duke Energy; Star Gas Partners; L.P.; Tennessee Valley Authority; CenterPoint Energy

If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.