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Products & Services R and AS Conferences 2000 Nov 2000: E-Customer Relationship Management and Support

Nov 2000 GBC Presentation: E-Sales, E-Marketing, E-Service Findings Presentation (Best Practices, LLC)

ID: GBC-P112000BCE


Published: Pre-2013


Delivery Format: PowerPoint


 

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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.


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Direct access to this research is not included with your membership level.

 

919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • PRESENTER INFO
According to a recent study by the University of Texas and Cisco Systems, the Internet Economy set a record in 1999, hitting $523.9 billion – a 62% increase from 1998. Given the enormous potential of the Internet, companies can add or subtract billions of dollars in market value based upon the skill with which they harness the new medium to grow their business. While nearly every major corporation is involved in some form of e-business initiatives, very few are able to maximize the Internet’s capabilities and smoothly integrate e-business into every facet of their operations. At the request of our clients and partners, Best Practices, LLC is studying the lessons learned and best practices of e-business management focusing on sales, marketing and service. This presentation of preliminary findings will help sponsoring companies understand from a managerial perspective what distinguishes successful e-businesses from those that underperform, ultimately building maximum value for customers, corporate balance sheets and shareholders alike.

Industries Profiled:
Consulting


Companies Profiled:
Best Practices; LLC

Chris Bogan
President and CEO

Best Practices, LLC