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Products & Services R and AS Conferences 2000 Nov 2000: E-Customer Relationship Management and Support

Nov 2000 GBC Presentation: Turning HR into HR E-Business (IBM)

ID: GBC-P112000ILT


Published: Pre-2013


Delivery Format:


 

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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • PRESENTER INFO
Learn the history of the IBM Human Resources Service Center, what it is are doing with e-business and where its strategy taking it. Since the early 1990’s, IBM has been reengineering the human resources function to exceed internal customer expectations, to move human resources toward self-service applications for the company’s 700,000 active and inactive employees and to provide leadership in the area of e-business. Toward this end, the company has transitioned from a traditional call center environment to a web-based, self-service approach, continued to pursue e-business processes with human resources and developed a self-service program that works "hand in hand" with existing HR call center specialists.

Industries Profiled:
High Tech; Manufacturing


Companies Profiled:
IBM

Linda Reisland
Manager, E-Business Data Services

IBM