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Products & Services R and AS Conferences 2002 Nov 2002: Creating Value Through People, Process, and Technology

Nov 2002 GBC Presentation: Key Note Address: Instant Customer Value Just In Time All The Time (ZeroTime Labs, LLC)

ID: GBC-P112002ZDK


Published: Pre-2013


Delivery Format: PowerPoint


 

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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • PRESENTER INFO
Dr. Yeh shared principles and concepts outlined in his book, Zero time: Providing Instant Customer Value - Every Time...All the Time!, including specific case studies and best practices in the following areas:
  • Instant Value Alignment with customers (FedEx’s commitment to on-time delivery and instant access to tracking information);
  • Instant Learning by employees and customers (Dell Computer’s computer-based education at work cell assembly sites);
  • Instant Adaptation of the organization (G.E.’s focus on building a direction for the company around vision and trust);
  • Instant Execution of value for the customer (Progressive Insurance’s accelerated claims processing methods); and
  • Instant Involvement of all stakeholders (Cisco Systems’ involvement with its suppliers and outsourcers from development through implementation for customers).

Industries Profiled:
Companies Profiled:
ZeroTime Labs; LLC

Dr. Raymond T. Yeh
Co-chairman

ZeroTime Labs, LLC