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» Products & Services » » Customer Service » Customer Relationship Management » Customer Delight

Operating Today’s Call Center: Trends on Call Center Representatives

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ID: 4389

Features:

Metrics, Graphics

Published: Pre-2020

Delivery Format: Online PDF Document

 

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This 28-slide PowerPoint presentation details metrics from 13 companies crossing several industries about today's call center representative. Metrics include average annual salary, turnover and years of service as well average number of hours of training and average number of dropped calls. In addition, the metrics include percentage of compensation tied to performance measures and the types of performance measures used.

Industries Profiled:
Banking; Financial Services; High Tech; Health Care; Internet; Retail; Telecommunications; Research; Shipping; Logistics; Consulting


Companies Profiled:
Citizens Bank of Canada; Nationwide Credit; Avnet; Express Scripts; Bluewin; Inc.; Brookstone; Sprint; Verizon; LexisNexis; Reality Group; Rydex; Softwaredioxide

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