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25DB




Products & Services Customer Service Customer Relationship Management Customer Delight

Operating Today’s Call Center: Trends on Call Center Representatives

DB Image

ID: 4389


Features:

Metrics, Graphics


Published: Pre-2013


Delivery Format: Online PDF Document


 

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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.

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This 28-slide PowerPoint presentation details metrics from 13 companies crossing several industries about today's call center representative. Metrics include average annual salary, turnover and years of service as well average number of hours of training and average number of dropped calls. In addition, the metrics include percentage of compensation tied to performance measures and the types of performance measures used.

Industries Profiled:
Banking; Financial Services; High Tech; Health Care; Internet; Retail; Telecommunications; Research; Shipping; Logistics; Consulting


Companies Profiled:
Citizens Bank of Canada; Nationwide Credit; Avnet; Express Scripts; Bluewin; Inc.; Brookstone; Sprint; Verizon; LexisNexis; Reality Group; Rydex; Softwaredioxide


If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.