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Products & Services Sales and Marketing Sales Management Managing Sales Force Communications

Optimizing Communication With Field Staff In Distributed Organizations

ID: 4933


Features:

Metrics, Summary Matrix


Pages/Slides: 67


Published: Pre-2013


Delivery Format: Online PDF Document


 

License Options:
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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • SPECIAL OFFER
Non-members: for a complimentary excerpt featuring this document, please click here.


STUDY OVERVIEW

Communicating with field personnel in distributed organizations has always been challenging and remains so even in the light of numerous technology advances in the last decade. In an effort to better understand communication methods, Best Practices, LLC deployed a benchmark study to identify and evaluate communication and messaging effectiveness. The outputs of the study will enable study participants to identify optimal modes of communication in relation to specific business needs. This study was designed to measure the effectiveness of communication with field-based staff/personnel that engage with clients on a regular basis.

KEY METRICS
  • Communication Effectiveness Overview matrix
  • Field Staff Serviced

Metric slides detailing effectiveness ratings of the following modes of communication: face-to-face, telephone, teleconference, individual email, mass email, video conferencing, and shared e-room when used to communicate in these areas:
  • General Information Dissemination
  • Training Communications
  • Instructions and Assignments
  • Feedback, Correction and Discipline
  • Problem Solving and Decision Making
  • Recognition and Motivation

METHODOLOGY
This research was conducted on behalf of a client and is based on surveys with 60 companies.
This study was designed to provide strategic insight into the optimal communication methods to engage field staff based on key business needs.

Industries Profiled:
Telecommunications; Transportation; Diversified; Computer Hardware; Consumer Products; Insurance; Manufacturing; Chemical


Companies Profiled:
AT&T; Delta Air Lines; Fujitsu; Kraft Foods; MetLife; Coca-Cola; Whirlpool; WR Grace; Sun Microsystems and many more


If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.