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25BMR




Products & Services

Optimizing Staffing and Resources in the Records & Information Management Field

ID: POP-221


Features:

2 Info Graphics

4 Data Graphics

23 Metrics

5 Narratives


Pages: 44


Published: Pre-2013


Delivery Format: Shipped


 

License Options:

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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.

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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • STUDY SNAPSHOT
  • KEY FINDINGS
Records and Information Management (RIM) leaders today face multiple challenges, both in adopting new technologies and extending their services to encompass electronic records formats. To evaluate their progress in meeting these challenges, RIM executives need to understand whether their organizations are keeping pace with those at similar companies.


This new report will provide RIM leaders with key, multi-industry operational metrics for:

  • Organizational Structure and Service Delivery
  • RIM Activities Scope
  • Staffing Levels
  • Program Expenditures and Associated Allocations
  • Process Productivity (e.g., volumes per FTE)
  • Unit Costs (e.g., cost per record, cost per record series, cost per employee, cost per FTE, and many others)
  • Relationships with Information Technology
  • Policies and Processes for Electronic Records
  • Adoption of New Technologies
  • Best Practices of Leading RIM Programs

Industries Profiled:
Pharmaceutical; Manufacturing; Aerospace; High Tech; Energy; Professional Services; Medical Device; Health Care; Chemical; Insurance; Financial Services; Entertainment; Consumer Products; Consulting; Service; Electronics; Retail; Banking; Telecommunications


Companies Profiled:
Abbott Laboratories; Armstrong; BAE Systems; Bechtel Infrastructure; Bombardier Aerospace; Carrier Corp.; Caterpillar Inc.; Cisco Systems; Diageo NA Inc.; E. I. DuPont de Nemours & Co.; Ford Motor Co.; Entergy; Halliburton ESG; Hewlett-Packard Co.; Hormel Foods; Honda of America; Ingersoll Rand; KPMG; Lockheed Martin Space; Lucent Technologies Inc.; Masco Corp.; Medtronic; Merck; Monsanto; Mutual of Omaha; Nationwide Insurance; NBC Universal; Procter & Gamble; PricewaterhouseCoopers; Prudential Financial; Rockwell Collins Inc.; Sallie Mae; Securitas Security; Sony; Target; Boeing; Tyson Foods; US Bank; Verizon; Weyerhaeuser Co.


Study Snapshot

This study was launched to establish benchmark metrics for key services and resources within Records and Information Management groups at leading U.S. companies. Study participants from 41 top companies provided their insights and data to establish volume and cost metrics that can be used by managers to benchmark performance of their own organizations. In addition, analysts identified key and best practices to assist managers in improving process efficiencies and internal services.

Key Findings

KEY METRICS
  • Average number of and primary records management activities
  • FTE hours allocated by process
  • Average total RIM cost for most recently completed budget year
  • Average spending per records series in the retention schedule
  • Cost allocation by budget category (e.g. labor)
  • Level of RIM spending per company employee
  • Average number of RIM FTEs
  • Average allocation of hours by RIM process (e.g., administration of inactive records)
  • Percentage of benchmark participants managing email as records