Companies Organizational Structure for Facilities Management Services

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Some benchmark partners' organizational structures are centralized, while others' are quite decentralized. Interviewed facilities executives report distinct advantages and disadvantages to each approach. This document examines best practices related to organizational structure for the facilities services unit. Four organizational charts for facilities services are included in this document.

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SAMPLE DOCUMENT EXCERPT

Manage facilities, real estate and human resources under the same functional unit to improve communication between these interrelated areas.

Successful companies have established processes for communicating workforce changes between facilities, real estate and human resources functions. To effectively allocate space and address telecommunications needs, facilities management employees need to be kept abreast of new hire arrivals and employee departures. Benchmark partners have found that organizational structure plays a critical role in facilitating communication between the human resources, real estate and facilities management functions.

One benchmark partner, Company 6, has a vice president of employee services position that oversees the following functions:

Facilities management
Real estate management
Human resources

Consolidating these functions under one leader has proven valuable, according to a Company 6 executive. By overseeing human resources, the vice president of employee services is one of the first to know about plans for projects that will influence the company’s headcounts. The vice president can then communicate those changes to the global facilities management director, who also reports directly to the vice president of employee services. This arrangement has created a people-oriented culture within the facilities function, which in turn, improves internal customer relationships.

Company 6’s organizational structure places the global directors of facilities, real estate and human resources as equal counterparts that report directly to the same person. This reporting relationship has helped encourage communication between these functions because they are required to attend employee services group meetings together.

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Industries Profiled:
Energy; Publishing; Transportation; Financial Services

Companies Profiled:
AEP; Scholastic; Mirant; Reliant Energy; Duke Energy; Progress Energy; Southwest Airlines; T. Rowe Price

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Organizational Structure for Facilities Services

ID: 4144

Features:

Pages/Slides: 10

Published: Pre-2018

Delivery Format: Online PDF Document

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