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25DB




Products & Services Customer Service Call Centers Corporate Profiles

Overview of Lucent Technologies' Customer Care Center

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ID: 2990


Features:


Words: 537


Published: Pre-2016


Delivery Format: Online


 

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Lucent Technologies was created in the 1996 AT&T spinoff which also gave birth to NCR Corporation. The Murray Hill, New Jersey-based company is the leading US maker of a wide range of telecommunications equipment, from telephones to business communications systems, switching and transmission equipment, and wireless networks. The company is one of the world’s top makers of digital signal processors and telecommunications power systems and is the leading supplier to the PCS (personal communication services) market which is now under development. Lucent’s joint venture with Philips Electronics, called Philips Consumer Communications, is a leading global manufacturer of corded and cordless phones and answering machines.
Since the fall of 1995, Lucent Technologies has been consolidating 105 local customer-service offices into four regional Customer Care Centers. Partnering with field sales and service groups, the Customer Care Center supports the pre-sales and post-sales processes

Industries Profiled:
Manufacturing; Telecommunications; High Tech


Companies Profiled:
Lucent Technologies

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