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Products & Services Business Operations Benchmarking and Quality Quality Deployment

Pathways To Excellence: Trends in Lean and Six Sigma Research Bundle

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ID: 4843


Metrics, Graphics, Detailed Process Map

Pages/Slides: 90

Published: Pre-2014

Delivery Format: Online


License Options:

Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.

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This bundle includes best practice case studies presented at the August 2005 Global Benchmarking Council (GBC) conference on Trends in Lean, Six Sigma & Process Excellence: From Early Adopters to Agile Innovators and three sample benchmarking studies conducted by members of Best Practices, LLC's Quality and Performance Forum.

Best Practice Case Studies
At the GBC meeting, Members, speakers and invited guests discussed how to restore balance in their Six Sigma deployment systems, including debate about “tools for tools sake,” the cult of Six Sigma, Black Belt retention, and other issues critical to sustained success.

  • GE Consumer Finance shared details about GE’s present day Six Sigma in Services, including GE’s new Action Workouts, like the old workouts with Kaizen speed and focus.
  • NCCI Holdings shared how she leveraged the tools of Six Sigma in the call center under the guise of “Problem Solving” in a skinny, stealth grassroots-up model of deployment.
  • Sun Microsystems provided some interesting perspectives, spanning her experience at Allied, Brooks PRI, Sun and as a Baldrige examiner regarding the value of preventative maintenance on the “system,” e.g., reboots to prevent “system crashes” or “system hangs.”
  • Roundtable Discussions included:
    - Deploying Six Sigma in Administrative Functions
    - How to Achieve Balance in the System
    - Applying Lean Principles Outside of Manufacturing
  • Xerox shared Xerox successes in deploying Six Sigma in call centers, to drive sales, and with customers.
  • Florida Department of Revenue shared his perspective on the journey to quality for a government organization.
  • The U.S. Navy’s Best Manufacturing Practices Program gave a demonstration of their Best Practice Database, a free resource that contains over 2,400 best manufacturing practices gleaned from site visits at innovative manufacturing organizations.
  • Fuller Jones & Associates challenged common perceptions of what constitutes a successful Six Sigma deployment, e.g., number of belts trained and projects completed. They encouraged the audience to consider behavior-based training as a way to empower managers to lead change across multiple processes simultaneously.
Members of the Global Benchmarking Council (GBC) have access to these and hunderds of other best practice presentations in PowerPoint format as well as an extensive benchmarking network directory that includes all prior speakers and executives committed to ongoing information exchange.

Sample Quality Benchmarking Research
  • Management Trends: Quality leaders must assess which management tools and approaches will lead to high performance. Then they must fit the right tools to the right situations for their company’s lifecycle and competitive landscape.
  • Fitting Quality Structures To Competitive Needs: Quality leaders evolve their forms and approaches to optimize performance in different life stages of their organizations.
  • Leadership & Investment: Resources are always limited. Quality leaders must determine where best to invest capital and staff resources to drive grow and productivity.
  • Productivity Benchmarks: Quality leaders use benchmarks to gauge their organizations health, progress and relative productivity.

This research was gathered from three separate Rapid Benchmark Exchange studies conducted on behalf of Best Practices, LLC's Quality and Performance Forum members. A Rapid Benchmark Exchange consists of a quick-turnaround survey (4-6 weeks) to identify high performers for a given practice area. This survey is followed by a series of qualitative interviews to glean best practices from high-performing executives.

Learn More
To learn more about the benefits of joining the Quality and Performance Forum, Contact us at 919-403-0251 or e-mail us at best@best-in-class.com

Industries Profiled:
Manufacturing; Medical Device; Pharmaceutical; Telecommunications; Financial Services; Banking; Government; Consulting; Aerospace; Consumer Products; Energy; Computer Hardware; Computers; Chemical; Automobile; High Tech; Retail; Defense; Biotech; Health Care; Professional Services; Electronics; Computer Software

Companies Profiled:
3M; Avaya; Bank of America; Best Manufacturing Practices Center of Excellence; Best Practices LLC; Boeing; British Telecom; Coca-Cola; ConocoPhillips; Consolidated Container Company; Dell Computer; Dow Corning; DuPont; Eastman Kodak; Florida Department of Revenue; Ford; Fuller; General Mills; GE Money (formerly GE Consumer Finance); Harley-Davidson Financial Services; Hewlett-Packard; Home Depot; Honeywell; H. J. Heinz Company; Inc.; Johnson Controls; Jones & Associates; JP Morgan Chase; Kohler Company; Kraft Foods; Mayflower Vehicle Systems; Medtronic; Motorola; NCCI Holdings; NCR; Northrop Grumman; Now Foods; PerkinElmer; Pfizer; Raymond Corporation; Rockwell Automation; Siemens; Sony; Sun Microsystems; Verizon; Western Union; Xerox

If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.

This bundle combines all of the individual research listed below into one easy-to-purchase transaction. Read individual research abstracts by clicking the titles. Return to this page to add the bundle to your cart.

Why purchase a bundle?
Purchasing this research together provides you with significant savings over the individual research price. In addition to the reduced price, you’ll also experience ease of use. After purchase, previous and next buttons will direct you sequentially through the research findings. If you have additional questions, please call us at (919) 403-0251.