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Human Resources » Employee Staffing and Performance Measures
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"Performance Management Success Strategies for Retail Financial Services Companies"
The mantra of most companies is that they want to hire the "right" people in order to be successful. In fact, the central element separating best practice companies from the rest of the pack is the strength of their employees in terms of skills, behaviors, performance and abilities. Indeed, as one banking executive declared, "If you get the people thing right everything else falls into place. Happy employees lead to happy customers, who become repeat customers." The trick for HR managers, of course, is attracting and identifying those "right" people and developing them into top performers. This document can help executives design and promote more effective staffing practices and policies in the Retail Finance industry. It includes the executive summary as a separate PDF.
The Best Practices research team conducted in-depth interviews and surveys with key industry executives at seven participating financial institutions to harvest qualitative insights, process excellence observations and managerial lessons learned.
This study comes from report OP-100, Benchmarks for Excellence in Caribbean Retail Financial Services. Other documents orginating from this report include: