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Human Resources » Performance Management » Measurement
Graphics, Detailed Process Map
Single User: Authorizes use by the person who places the order or for whom the order was placed.
Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.
Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.
There are many different measures that can be taken to attain higher employee and customer satisfaction. The use of scoreboards, Six Sigma, customer surveys and other tools enable organizations to unveil the needs of the customer.
At the August 2004 Global Benchmarking Council meeting members and guests gathered to discuss the effects different tools have on the ability of an organization to achieve both employee and customer satisfaction.
Vice presidents, directors and managers of finance, sales, data analyst, marketing, quality and human resources will benefit most from the case studies of seven leading companies and the summarized transcripts from three facilitated roundtable discussions.
COMPANIES AND CASE STUDIES
The case studies listed below include speaker biographies, company background and key examples in identifying, setting, capturing and communicating key performance metrics. The meeting report includes anecdotes, lessons learned, select slides, quotes, group discussions, insights, key take-aways, organizational progress assessment and a list of attendee-recommended resources.