Policy and Procedure Services Management

STUDY OVERVIEW
This study was launched to establish benchmark metrics for key services and resources within policy and procedure services groups at leading U.S. companies. Study participants from 18 top companies provided their insights and data to establish volume and cost metrics that can be used by managers to benchmark performance of their own organizations. In addition, analysts identified key and best practices to assist managers in improving process efficiencies and internal services.

KEY TOPICS COVERED IN THE RESEARCH

• Policy and procedure activities conducted
• Program cost
• Spending categories
• Staffing levels (in FTEs)
• Staff hours allocation by process
• Work volumes
• Best practices

• Policy and procedure management activities conducted
• Operational integration levels
• Average and median total program cost for most recently completed budget year
• Cost allocation by budget category (e.g. labor) and by process (e.g. procedure publication)
• Average and median number of FTEs
• FTEs allocated by process
• Policy and procedure cost ratios (e.g. per company employee, per P&P FTE)

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