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25DB




Products & Services Customer Service Call Centers Call Center Human Resources Call Center Recruitment and Selection Recruitment and Selection Processes

Process Development for Cross-Selling Excellence

DB Image

ID: 4489


Features:

Metrics, Graphics, Detailed Process Map


Words: 9,088


Published: Pre-2013


Delivery Format: Online PDF Document


 

License Options:
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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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919-403-0251

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This 35-page document illustrates four models for implementing sales in service-focused call centers. It also highlights successful processes, technologies and standardization procedures for cross-selling excellence. This document, which originated from Best Practices, LLC consulting services, includes graphical depictions of the models and processes described as well as benchmark metrics.

Industries Profiled:
Telecommunications; Service; Banking; Financial Services; Computer Hardware; Computers; Chemical; Consumer Products; High Tech; Manufacturing; Retail; Medical Device; Electronics


Companies Profiled:
Aliant Telecom; Carlson Leisure; Travelocity; Bank One; AT&T; Bank of America; American Express; Bell South; BT Group; Citigroup; Dell Computer; Dow Chemical; Eastman Kodak; EDS; IBM; Lands' End; Medtronic; NCR; Royal Bank of Canada; Sprint; Texas Instruments; Wachovia; Wells Fargo


If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.