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» Products & Services » » Customer Service » Call Centers » Call Center Human Resources » Call Center Recruitment and Selection » Recruitment and Selection Processes

Process Development for Cross-Selling Excellence

DB Image

ID: 4489

Features:

Metrics, Graphics, Detailed Process Map

Words: 9,088

Published: Pre-2019

Delivery Format: Online PDF Document

 

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This 35-page document illustrates four models for implementing sales in service-focused call centers. It also highlights successful processes, technologies and standardization procedures for cross-selling excellence. This document, which originated from Best Practices, LLC consulting services, includes graphical depictions of the models and processes described as well as benchmark metrics.

Industries Profiled:
Telecommunications; Service; Banking; Financial Services; Computer Hardware; Computers; Chemical; Consumer Products; High Tech; Manufacturing; Retail; Medical Device; Electronics


Companies Profiled:
Aliant Telecom; Carlson Leisure; Travelocity; Bank One; AT&T; Bank of America; American Express; Bell South; BT Group; Citigroup; Dell Computer; Dow Chemical; Eastman Kodak; EDS; IBM; Lands' End; Medtronic; NCR; Royal Bank of Canada; Sprint; Texas Instruments; Wachovia; Wells Fargo

If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.

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