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25DB




Products & Services Customer Service Customer Service Strategies and Culture Delivering Service

Provide Customers with Rapid Feedback with Respect to Administrative Processing and/or the Implementation of a Particular Action

DB Image

ID: 2689


Features:

Graphics


Words: 250


Published: Pre-2014


Delivery Format: Online


 

License Options:
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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • SPECIAL OFFER
Best Practices, LLC undertook a multi-industry study to explore Integrated
Customer Service in companies that have demonstrated effective operating
practices and winning strategies in this area. The study focused on customer
segmentation, cross-selling, service fulfillment, and relationship management.
The benchmark class included the following industries: automotive, banking,
financial services, health care, insurance, and research.

Industries Profiled:
Automobile; Financial Services; Health Care; Research


Companies Profiled:
DaimlerChrysler; Massachusetts General Hospital; Public Employees' Retirement Association; HFS Mobility Services; VALIC; TPF&C; Dana Farber; American Express; Charles Schwab; Bankers Trust; Equitable

If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.