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25DB




Products & Services Customer Service Call Centers Call Center Human Resources Call Center Training and Development Formal Training

Provide Effective Employee Training for After Sales Service and Support

DB Image

ID: 2516


Features:

Metrics


Words: 420


Published: Pre-2014


Delivery Format: Online


 

License Options:
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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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Best Practices observed how a world-class company provided effective employee training in order to improve afters sales service and support while reducing turnover. Techniques included call center selection criteria, training, employee recognition, and mentoring programs.

Industries Profiled:
Financial Services


Companies Profiled:
USAA

If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.