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25DB




Products & Services Customer Service Call Centers Call Center Human Resources Call Center Training and Development Formal Training

Provide Innovative Orientation and Training Programs to Continuously Improve Call Center Performance

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ID: 3037


Features:


Words: 1,156


Published: Pre-2014


Delivery Format: Online


 

License Options:
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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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919-403-0251

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Practices in this document include: Aligning availability of internal positions with rep development to attract high-value employees and reduce turnover. Providing thorough initial training for customer service representatives. Cross training call center reps to allow greatest flexibility in customer accommodation. Utilizing corporate educational programs for rep training to enhance CSR effectiveness and increase productivity. Employing continuous training of CSRs to increase productivity and reduce turnover. Constructing active learning environments to train call center reps and increase training retention.

Industries Profiled:
Manufacturing; Technology


Companies Profiled:
Sanford; Fellowes; Quality Park; Hunt; A.T. Cross; At-A-Glance; Xerox; Quartet Manufacturing

If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.