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25DB




Products & Services Customer Service Customer Service Strategies and Culture Delivering Service

Provide Service Reps Easy Access To Information To Increase Customer Service and Overall Efficiency

DB Image

ID: 1759


Features:

Metrics, Graphics


Words: 319


Published: Pre-2016


Delivery Format: Online


 

License Options:


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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • SPECIAL OFFER
USAA makes extended use of customer information for their service targeting and segmentation. USAA makes all of its service procedures available online for service reps. Reps can instantly access any information they need to satisfy customers quickly.

Industries Profiled:
Financial Services


Companies Profiled:
USAA

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