Provide SFA Maintenance and Support

Practices in this document include: Developing service level agreements to manage user expectations and ensure quality service at reasonable costs. Posting responses to common technical questions on the company website or Intranet. Integrating configuration enforcement and hardware maintenance through regular “checkups.” Designing a rapid-response laptop replacement system to reduce downtime. Maintaining the structure and membership of the implementation team throughout the SFA project.

Industries Profiled:
Computer Hardware; Pharmaceutical


Companies Profiled:
Compaq; Pfizer; Iomega

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