This document reveals how quality executives ensure that all employees understand quality standards and are prepared to deliver producst that consistently meets or exceeds those standards. Based on a survey of 29 companies, it covers: Training Structure, Curriculum, Presentation Methods and Evaluation Metrics. It also includes how companies assess training needs, attributes of quality programs, timelines for quality training, and tools used to gauge training performance. This document also includes a survey response matrix that details each participant's response to survey questions.