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Products & Services Human Resources Employee Staffing and Performance Measures

Records and Information Management: Cost and Productivity Metrics

DB Image

ID: 4947


Features:

Metrics, Graphics


Pages/Slides: 46


Published: Pre-2014


Delivery Format: Online PDF Document


 

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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • SPECIAL OFFER
Non-members: Click here to sign-up for a complimentary tour of
"Records and Information Management: Cost and Productivity Matrics"



STUDY OVERVIEW
Records and Information Management (RIM) leaders today face multiple challenges, both in adopting new technologies and extending their services to encompass electronic records formats. To evaluate their progress in meeting these challenges, RIM executives need to understand whether their organizations are keeping pace with those at similar companies.

This study was launched to establish benchmark metrics for key services and resources within Records and Information Management groups at leading U.S. companies. Study participants from 41 top companies provided their insights and data to establish volume and cost metrics that can be used by managers to benchmark performance of their own organizations. In addition, analysts identified key and best practices to assist managers in improving process efficiencies and internal services.

KEY TOPICS COVERED IN THE RESEARCH

  • Service offerings
  • Program cost
  • Spending categories
  • Staffing levels
  • Staff hours allocation by Records process
  • Records volumes
  • Best practices of participating executives

KEY METRICS
  • Average number of and primary records management activities
  • FTE hours allocated by process
  • Average total RIM cost for most recently completed budget year
  • Average spending per records series in the retention schedule
  • Cost allocation by budget category (e.g. labor)
  • Level of RIM spending per company employee
  • Average number of RIM FTEs
  • Average allocation of hours by RIM process (e.g., administration of inactive records)
  • Percentage of benchmark participants managing email as records

SAMPLE KEY FINDINGS
One of the key findings of the study is that administration of inactive records consumes the greatest portion of FTE hours across the benchmark class. Consultation and employee support require the next greatest chunk of FTE time.


Industries Profiled:
Pharmaceutical; Consumer Products; Aerospace; Academic; Consulting; Financial Services; Chemical; Manufacturing; Electronics; Entertainment; Retail; Insurance; Service; Telecommunications; Utilities; Banking; High Tech; Energy; Automobile; Computer Hardware; Computers; Professional Services; Defense; Medical Device; Health Care


Companies Profiled:
Abbott Laboratories; Diageo; Rockwell Collins; Proctor & Gamble; PricewaterhouseCoopers; DuPont; Sony; Masco; Armstrong; NBC Universal; Target; Mutual of Omaha; Prudential; Sallie Mae; US Bank; Securitas Security; BAE Systems; Tyson Foods; Verizon; Bechtel; Weyerhaeuser; Bombardier Aerospace; Boeing; Carrier Corp.; Caterpillar; Cisco Systems; Entergy; Ford; Fonterra; Halliburton; Hewlett-Packard; Hormel Foods Corporation; Honda; Ingersoll-Rand; KPMG; Lockheed Martin; Lucent Technologies; Medtronic; Merck; Monsanto; Nationwide Insurance


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