Records and Information Management: Cost and Productivity Metrics

STUDY OVERVIEW
Records and Information Management (RIM) leaders today face multiple challenges, both in adopting new technologies and extending their services to encompass electronic records formats. To evaluate their progress in meeting these challenges, RIM executives need to understand whether their organizations are keeping pace with those at similar companies.

This study was launched to establish benchmark metrics for key services and resources within Records and Information Management groups at leading U.S. companies. Study participants from 41 top companies provided their insights and data to establish volume and cost metrics that can be used by managers to benchmark performance of their own organizations. In addition, analysts identified key and best practices to assist managers in improving process efficiencies and internal services.

KEY TOPICS COVERED IN THE RESEARCH

• Service offerings
• Program cost
• Spending categories
• Staffing levels
• Staff hours allocation by Records process
• Records volumes
• Best practices of participating executives

• Average number of and primary records management activities
• FTE hours allocated by process
• Average total RIM cost for most recently completed budget year
• Average spending per records series in the retention schedule
• Cost allocation by budget category (e.g. labor)
• Level of RIM spending per company employee
• Average number of RIM FTEs
• Average allocation of hours by RIM process (e.g., administration of inactive records)
• Percentage of benchmark participants managing email as records

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