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Best Practice Database
Human Resources » Employee Staffing and Performance Measures
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Records and Information Management (RIM) leaders today face multiple challenges, both in adopting new technologies and extending their services to encompass electronic records formats. To evaluate their progress in meeting these challenges, RIM executives need to understand whether their organizations are keeping pace with those at similar companies.
This study was launched to establish benchmark metrics for key services and resources within Records and Information Management groups at leading U.S. companies. Study participants from 41 top companies provided their insights and data to establish volume and cost metrics that can be used by managers to benchmark performance of their own organizations. In addition, analysts identified key and best practices to assist managers in improving process efficiencies and internal services.
KEY TOPICS COVERED IN THE RESEARCH