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Products & Services Sales and Marketing E-Commerce Creating Customer-Focused Online Experience Online Transaction

Retail Banking E-Commerce Excellence: Benchmarking Internet Banking and Online Bill Payment Services

ID: 4895


Features:

Metrics, Graphics


Pages/Slides: 33


Published: Pre-2013


Delivery Format: Online PDF Document


 

License Options:

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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.

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  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • SPECIAL OFFER

Non-members: Click here to sign-up for a complimentary tour of
"Retail Banking E-Commerce Excellence: Benchmarking Internet Banking and Online

Bill Payment Services"

Study Overview:

To ensure organizational health and competitiveness, leading financial institutions seek to continually identify optimal performance levels for their operations. This 33-slide benchmark study provides key benchmarks that will enable organizations to assess the cost and performance of their retail E-commerce functions. The benchmark data will enable organizations to identify performance gaps and gauge the relative organizational effectiveness of their Internet Banking and Online Bill Payment operations.

Key Topics and Key Metrics:
  • Internet Banking Customers Supported
  • On-line Banking Adoption Rates
  • Cost Per Internet Banking Customer
  • On-line Bill Payment Transactions Processed
  • On-line Bill Payment Adoption Rates
  • On-line Bill Payment Processed Transactions Per Customer
  • Cost Per On-line Transaction Processed

Sample Key Findings:
  • The majority of participants have structures in which E-Business groups support entire organizations rather than E-Business groups supporting individual business units only.
  • Adoption rates are important when examining efficiency of technology utilization since the higher the adoption rate, the lower the cost per customer (based on the assumption that a large portion of technology costs are fixed costs).

Methodology:
This research was conducted by Best Practices, LLC through a large Research and Consulting project based on an in-depth survey of twelve banks representing the U.S. banking industry.

Industries Profiled:
Financial Services; Banking


Companies Profiled:
Wachovia; Wilmington Trust; US Bank; Credit Union Central of British Columbia; BB&T; Farm Credit Canada; National City; KeyCorp; Broadway Bank; Sandy Spring Bank; Commerce Bancshares; Inc.; Jax Federal Credit Union


If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.