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Human Resources » Employee Satisfaction and Retention » Measurement
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"Retention Excellence: Measuring and Minimizing Turnover fro Customer-facing Employees"
Executives managing hourly employees often face operational inefficiencies from high employee turnover. Companies in all industries use benchmark metrics to evaluate and optimize employee retention and accelerate workforce productivity. This 28-page slide presentation reveals turnover rates for customer-facing full-time and part-time employees segmented by retail, financial services and other industries. It graphs employee turnover in the following three categories: Internal movement (employee changes positions within the company); Voluntary external turnover (employee chooses to leave the company); Involuntary turnover (employee is terminated by the employer). The document also includes best-in-class retention programs and methods used at leading companies today.
This research document provides personnel managers with metrics to assess internal workforce productivity and retention programs most used and most effective. Select key findings from this research include: