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Human Resources » Compensation, Rewards, and Recognition » Incentive Programs
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Incentive plans and recognition programs offered to Contact Center employees are a key driver of employee motivation and productivity. As many contact centers are shifting from being purely service centers to also taking on sales responsibilities, executives are looking to implement more flexible incentive plans fit for the goals and tasks of blended representatives.
This 35-slide research document uncovers the types and components of incentive programs used for pure sales reps, pure service reps and blended contact center employees, the levels and frequency of incentive pay-outs companies use to gain maximum return, and the overal lessons learned in motivating employees effectively.