Executives from Johnson & Johnson, Bank of America, Marvin Windows & Doors, GE Money, Wells Fargo and others gathered to discuss “From Order-Taking to Sales: How Do You Make It Happen?” during one of two roundtable sessions at “Creating & Sustaining a Winning Customer Experience in the Call Center,” a Global Benchmarking Council meeting in February 2006.
This two-page document includes a direct quote from roundtable participants and notes from the topics they discussed. These topics included:
Service to Sales Most Critical Areas
Management of Changes
Recognize the Issues
Past meeting attendees agree that the roundtable discussions are helpful in understanding and engaging in the meeting’s subject on a higher level. Many participants also use the information shared at roundtable sessions to network with other meeting attendees about their business interests, issues and challenges.
For more information on the Global Benchmarking Council, membership opportunities or our upcoming conference, contact B. Ann Recchie at 919-767-9257 or firstname.lastname@example.org.