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Products & Services

Roundtable Discussion: "From Order-Taking to Sales: How Do You Make It Happen?"

Whitepaper Image

ID: GBCA-06


Pages/Slides: 2


Published: Pre-2014


Delivery Format: PDF


 

License Options:
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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




Download White Paper

 

919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS

Executives from Johnson & Johnson, Bank of America, Marvin Windows & Doors, GE Money, Wells Fargo and others gathered to discuss “From Order-Taking to Sales: How Do You Make It Happen?” during one of two roundtable sessions at “Creating & Sustaining a Winning Customer Experience in the Call Center,” a Global Benchmarking Council meeting in February 2006.
This two-page document includes a direct quote from roundtable participants and notes from the topics they discussed. These topics included:

Service to Sales Most Critical Areas
Representative’s Perspective
Management of Changes
Representative Accountability
Recognize the Issues
Past meeting attendees agree that the roundtable discussions are helpful in understanding and engaging in the meeting’s subject on a higher level. Many participants also use the information shared at roundtable sessions to network with other meeting attendees about their business interests, issues and challenges.
For more information on the Global Benchmarking Council, membership opportunities or our upcoming conference, contact B. Ann Recchie at 919-767-9257 or arecchie@best-in-class.com.

Industries Profiled:
Health Care; Pharmaceutical; Financial Services; Banking; Consulting; Manufacturing


Companies Profiled:
Johnson & Johnson Healthcare Systems; Abbott Laboratories; Bank of America; Best Practices LLC; GE Money; LifeScan; Marvin Windows and Doors; Wells Fargo