1<!DOCTYPE html>
2
3Anonymous
4/bestp
5/bestp/domrep.nsf
66B0D43401325B16385256EF900706560
8
9
10
11
12
13
140
15
16
17/bestp/domrep.nsf/products/sep-1999-gbc-presentation-the-synergy-of-action-and-knowledge-to-manage-the-customer-relationship-gte-telephone-operations?opendocument
18
19opendocument
20107.23.176.162
21
22
23www.best-in-class.com
24/bestp/domrep.nsf
25RAS




Products & Services R and AS Conferences 1999 Sep 1999: Customer Relationship Management

Sep 1999 GBC Presentation: The Synergy of Action and Knowledge to Manage the Customer Relationship (GTE Telephone Operations)

ID: GBC-P091999GMT


Published: Pre-2013


Delivery Format: PowerPoint


 

close

Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.


Buy Now

Direct access to this research is not included with your membership level.

 

919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • PRESENTER INFO
Customer relationship management, at its core, begins with action and opportunities that focus business needs. Mike English explores how to identify current and potential customers and markets, how to build a vision and strategy that incorporates methods for continuously listening to customer needs and ways use customer information to design key product and service features. Also, hear about mass customization, the customer's "total experience" and other differentiation and market leadership best practices.

Industries Profiled:
Companies Profiled:
GTE Telephone Operations

Michael English
Former Director of Quality Positioning

GTE Telephone Operations