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Products & Services R and AS Conferences 2006 September 2006: Lean, Six Sigma and Process Excellence

September 2006 GBC Presentation: Legendary Service

ID: GBC-Q32006TRC


Pages/Slides: 1


Published: Pre-2014


Delivery Format: PDF


 

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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • PRESENTER INFO
The Ritz-Carlton Leadership Center shared how The Ritz-Carlton Hotel Co. became an industry leader in the customer service field by instilling pride, quality and legendary service into the training module for all employees in “Legendary Service.”

Industries Profiled:
Service


Companies Profiled:
Ritz-Carlton

Lorraine Gustavis
Administrative Assistant to the General Manager

The Ritz-Carlton Leadership Center