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25DB




Products & Services Sales and Marketing Sales Management Enhancing Selling Effectiveness Sales Collateral Management

Servicing Internal Customers: Using IVRS to Provide Service-to-Sales Representatives

DB Image

ID: 4506


Features:

Metrics, Graphics, Summary Matrix


Published: Pre-2013


Delivery Format: Online PDF Document


 

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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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919-403-0251

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This 18-slide presentation examines the use of IVRS to provide service to sales representatives. The goal of this study is to understand how financial services companies are using IVRs internally to serve producers/sales reps. Based on a survey of nine financial services companies, the study covers: IVR use, availability and performance, segmenting capabilities, other self-service channels and service level agreements, implementation of IVR applications and leveraging new technology. This research originated from Best Practices, LLC's Internet Benchmarking Exchange service.

Industries Profiled:
Banking; Insurance; Financial Services; Manufacturing


Companies Profiled:
Bank One; AIG VALIC; MetLife; Ameritrade; ANZ Banking Group Ltd - Australia; GE Financial; Guardian; HP Financial; XL Capital


If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.