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» Products & Services » » Sales and Marketing » Sales Management » Enhancing Selling Effectiveness » Sales Collateral Management

Servicing Internal Customers: Using IVRS to Provide Service-to-Sales Representatives

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ID: 4506

Features:

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Published: Pre-2019

Delivery Format: Online PDF Document

 

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This 18-slide presentation examines the use of IVRS to provide service to sales representatives. The goal of this study is to understand how financial services companies are using IVRs internally to serve producers/sales reps. Based on a survey of nine financial services companies, the study covers: IVR use, availability and performance, segmenting capabilities, other self-service channels and service level agreements, implementation of IVR applications and leveraging new technology. This research originated from Best Practices, LLC's Internet Benchmarking Exchange service.

Industries Profiled:
Banking; Insurance; Financial Services; Manufacturing


Companies Profiled:
Bank One; AIG VALIC; MetLife; Ameritrade; ANZ Banking Group Ltd - Australia; GE Financial; Guardian; HP Financial; XL Capital

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