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25DB




Products & Services Business Operations Strategic Planning and Management

Spotlight on Decision Making -- Ford Motor Company, Armstrong Building Products

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ID: 3390


Features:

Graphics


Words: 321


Published: Pre-2013


Delivery Format: Online


 

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  • STUDY OVERVIEW
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Ford Motor Company
Develop a Structured Decision-Making Process
Continuously Employ Root-Cause Analysis to Identify Decision-Making Bottlenecks:
To identify decision-making bottlenecks, Ford Motor Company conducted a
cause-and-effect analysis examining why people have to wait for decisions.
This root-cause analysis helped the company to identify key factors that tend
to lengthen decision cycles. They included inadequate training in the clear
communications of alternatives, absence of a good model of teamwork, and a
control-oriented management philosophy.

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Armstrong Building Products Operations
Align Systems to Support Decision-Making
Empower Front Line Employees to Shorten Decision Cycles:
Committed to promoting a high-performance work environment, Armstrong’s
Building Products Operations (a 1995 Baldrige Award Winner) provided workers
with the flexibility and authority needed to respond quickly and effectively to
customer requirements. For example, the pricing of ceiling jobs, once
performed by headquarters, now is performed by salespeople in the field,
eliminating two approval layers and cutting turnaround time in half. The field
sales force can also approve claims of up to $5,000, accounting for about 90
percent of all claims ...

Industries Profiled:
Automobile; Manufacturing; Financial Services


Companies Profiled:
Ford; Armstrong Building Products


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