If this box remains here for more than 30 seconds, click this link to try again.
Products & Services »
Best Practice Database
Customer Service » Customer Relationship Management » Channel Optimization
Download FREE Excerpt
Single User: Authorizes use by the person who places the order or for whom the order was placed.
Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.
Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.
Telesales, or inside sales, functions most often serve as a venue for effectively managing customer, business and/or employee relationships. Optimizing the experiences of these key stakeholders requires a structured and cohesive telesales function. Key factors addressed in this study aim to help inside sales leaders establish or improve their telesales functions. It includes insights on the span of control for telesales managers, why telephonically linked agents are located centrally or virtually, the optimal call-routing structure for telesales, and best practices in the most common areas of improvements: telesales operations, people selection and management, and performance management.
This study will benefit those managers, directors and vice presidents in charge of inside sales or telesales functions. Executives can conduct their own gap analyses and identify ways they can better structure, operate and manage their telesales functions to leverage and optimize customer relationship management via these metrics and qualitative insights.
If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.