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Best Practice Database
Customer Service » Call Centers » Call Center Human Resources » Call Center Recruitment and Selection » Identifying Hiring Needs
Metrics, Graphics, Detailed Process Map
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"Successful Hiring Strategies for Service-to-Sales Call Centers"
Companies converting call centers from service-only to service-and-sales functions often discover they must find and tap new talent pools to successfully fill sales roles. Finding the right candidates up front improves the organization’s sales effectiveness: “Good reps have to have that ‘sales gene’— people skills, assertiveness, etcetera,” said one veteran call center manager, while another observed, “Personality type is key to their success in taking advantage of selling opportunities.”
This study examines the critical factors that winning service-sales organizations have identified as characteristic of high performance service-sales representatives and other effective methods to realign the hiring process to attract more sales-oriented applicants. This research can help call center leaders and hiring managers increase recruiting success and hiring efficiency through identifying job candidates who will be most successful as service-sales representatives.
If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.