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» Products & Services » » Human Resources » Employee Satisfaction and Retention » Survey Process

Survey Design and Administration

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ID: 4717


Features:

Metrics, Graphics


Pages/Slides: 19


Published: Pre-2014


Delivery Format: Online PDF Document


 

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Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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"Survey Design and Administration"


Study Overview
Efficient, effective measurement of employee commitment, engagement and satisfaction is a primary goal of human resources executives in all industries.  Companies that accurately measure employee opinion are better equipped to continuously increase productivity, employee retention and overall profitability. Companies can use this 19-page document to compare their own methods of designing and administering surveys to measure employee satisfaction and morale to those of the benchmark class.


Key Topics

  • Survey frequency
  • External Benchmarks/Norms
  • Internal Administration vs. Outsourcing
  • Survey Analysis Procedures

Key Findings
  • A surprising number of companies only conduct surveys on an “as needed” basis (38%).
  • Responsibility for conducting surveys lies solely with human resources executives at 63%of companies.
  • External benchmarks are important or very important to 57% of the benchmark class. Industry specific benchmarks are the most preferred form of benchmarks among all companies (88%).

Methodology
This document is the result of primary research conducted on behalf of the Business Excellence Board.

Industries Profiled:
Financial Services; Banking; Biotech; Chemical; Pharmaceutical; Computer Software; High Tech; Energy


Companies Profiled:
Bank of America; BMW Financial Services; First Data Corporation; Genentech; Lantronix; Microsoft; Peoples Energy Corporation; Prudential

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