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25DB




Products & Services Customer Service Customer Service Measurement Customer Satisfaction Management Surveys Customer Satisfaction Surveys

Survey Regularly to Understand Customer Satisfaction

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ID: 3359


Features:


Words: 807


Published: Pre-2014


Delivery Format: Online


 

License Options:
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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • SPECIAL OFFER
Build service awareness and reinforce the value of your services through regular communications. FedEx focus groups with managers of small business identified a need to provide regular communications on FedEx services to its smaller customers, especially those who do not regularly interact with an account representative or FedEx courier on a regular basis. This led to the development of Ship Smart with FedEx, a quarterly benefits-oriented newsletter that will be sent to approximately 100,000 small business customers. The newsletter is a tool to build service awareness, communicate the value of using FedEx, and provide general shipping information to small customers. This communications channel will also be used to promote specific services and encourage a conversation between the customer and FedEx. Employ third-party vendors to conduct customer surveys to reduce bias and improve efficiency ...

Industries Profiled:
Chemical; Manufacturing; Shipping


Companies Profiled:
FedEx; Dow; Eastman Chemical


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