As companies in the manufacturing sector continue to globalize operations, technical writers reap the most benefits for the company when kept in-house, according to a study by Best Practices, LLC.
However, in-house technical documentation can lead to a language barrier in companies with global internal and external customers. Indeed, only one-third of companies surveyed translate technical documentation out of their native language for global audiences.
Download your complimentary excerpt of “Technical Documentation: Creating Quality Documents and Measuring Value” to delve further into this study developed from responses by executives at leading companies such as Motorola, Cisco Systems, IBM, Eastman Kodak, Raytheon, SAS and Xerox.
This presentation includes:
- Pros and cons of outsourcing versus in-house technical documentation
- Factors considered most successful in creating technical documentation
- Methods used to reach global audiences
- Quality metrics
- Cost-reduction methods
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