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"Techical Documentation: Producing Quality Documents and Measuring Value"
In today's cost-cutting economy, many business leaders seek better ways to produce technical documentation (user and service documentation) and measure its value to demonstrate its effectiveness. This 31-page presentation discusses how 49 companies from a variety of industries do just this--produce content and prove its value. Metrics for companies that keep document creation and management in house include the types of authoring tools and content management systems used, FTEs per department, dollar cost per page of technical documentation and the most common methods companies use to measure document quality, reduce its cost and set performance goals. This survey is a product of Best Practices LLC's Internet Benchmarking Exchange.