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25DB




Products & Services Customer Service Call Centers Planning

Top Call Center Challenges

Excerpt in Cart

ID: 3050


Features:


Words: 1,496


Published: Pre-2014


Delivery Format: Online


 

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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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This document includes a table that summarizes benchmark partners’ responses to the question: “What are the top three challenges that you have encountered as a customer service call center manager?” The table is arranged by area of response: for example, a response such as “Hiring and training CSRs in time for seasonal peaks” would be placed in the “Recruitment and Retention” category. The table summarizes key sub-points identified by benchmark partners in each area and also indicates what percentage of all responses were in that area (for example, out of 36 total Top Challenges, 32 percent focused on Recruitment and Retention).

Industries Profiled:
Manufacturing; Technology; Diversified; Aerospace; Computer Hardware


Companies Profiled:
Xerox; Dupont; Lipton; Boeing; Compaq; FiberMark; Fellowes; Hunt; PM; A.T. Cross; Smead; Quality Park; C-Line; Atapco; Quartet; At-A-Glance; Sanford

If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.