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Products & Services Human Resources Employee Satisfaction and Retention Measurement

Tracking Formal and Informal Employee Satisfaction Indicators

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ID: 3308


Features:


Words: 836


Published: Pre-2014


Delivery Format: Online


 

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  • STUDY OVERVIEW
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Track employee satisfaction indicators through response data Verizon (formerly GTE Directories) Verizon measures employee satisfaction through a set of key indicators. The company gathers the data for these measurements through a set of questions and statements on every Employee Opinion Survey. The questions and statements are: “Considering everything, how would you rate your overall satisfaction with your company as a place to work?” “Considering everything, how satisfied are you with your job?” “I am proud to be a part of Verizon.” “How satisfied are you with you physical working conditions?” “How would you rate the safety and health conditions where you work?” “How would you rate your company as a company to work for compared to other companies?” “How would you rate your total benefits program?” Xerox One of Xerox’ key objectives is to create and maintain a work environment in which employees can take pride in the company and feel responsible for its success. The Employee Satisfaction Measurement System (ESMS) helps Xerox achieve that objective by giving employees the opportunity to provide managers with candid feedback about their work environment. In addition, as soon as survey responses are processed, Xerox managers schedule meetings with employees to discuss the survey results and develop action plans to address the issues in the survey ...

Industries Profiled:
Electronics; Health Care; Insurance; Manufacturing; Office Equipment; Shipping; Telecommunications; Technology


Companies Profiled:
Verizon; Xerox; Aetna; Merix; FedEx

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