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25DB




Products & Services Customer Service Call Centers Call Center Human Resources Call Center Recruitment and Selection Recruitment and Selection Processes

Training & Developing Employees for Service-to-Sales Roles

DB Image

ID: 4488


Features:

Metrics, Graphics


Words: 7,819


Published: Pre-2013


Delivery Format: Online PDF Document


 

License Options:
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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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This 29-page document illustrates how top companies reengineer their orientation and training systems to provide sales training to incumbent and new hire call center agents and supervisors. Included in the document are detailed descriptions of successful training and development practices as well as benchmark metrics on call center training programs. This document originated from Best Practices, LLC consulting services.

Industries Profiled:
Telecommunications; Service; Banking; Financial Services; Computer Hardware; Computers; Chemical; Consumer Products; High Tech; Manufacturing; Retail; Medical Device; Electronics


Companies Profiled:
Aliant Telecom; Carlson Leisure; Travelocity; Bank One; AT&T; Bank of America; American Express; Bell South; BT Group; Citigroup; Dell Computer; Dow Chemical; Eastman Kodak; EDS; IBM; Lands' End; Medtronic; NCR; Royal Bank of Canada; Sprint; Texas Instruments; Wachovia; Wells Fargo


If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.