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25DB




Products & Services Customer Service Customer Service Strategies and Culture Delivering Service

Updating Customers on Order Progress: Using Communication to Increase Customer Satisfaction

DB Image

ID: 4323


Features:

Metrics, Graphics, Summary Matrix


Published: Pre-2014


Delivery Format: Online PDF Document


 

License Options:
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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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  • STUDY OVERVIEW
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Successful companies recognize the importance of providing effective communication regarding service delivery to maintain customer satisfaction. In this study, 17 benchmarking companies were surveyed to identify effective practices for keeping customers informed of their in-person orders or deliveries. This slide presentation covers key findings in the following topics: communication tools, types and frequency of communication—during original contact, at delivery, and following the delivery. This document also provides executive insights detailing effective practices for each of the topic areas. Further, this document includes a matrix with specific survey questions and the responses of each participating company.

Industries Profiled:
Telecommunications; Electronics; Utilities; Computer Software; Professional Services; Manufacturing; Health Care; Energy; Internet


Companies Profiled:
AT&T; APA Optics; Florida Power & Light; eircom Business Systems; PSEG; FBM Software; Siemens; Genesis Communications; Sprint; McLeodUSA; Nicor Gas; Public Service Co. of New Mexico; SaskTel; SingTel - Consumer Business; Telecom New Zealand Limited; UTStarcom; Voyant Technologies

If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.