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25DB




Products & Services Customer Service Customer Relationship Management Technology

Using CRM to Share Customer Data Across the Company -- Part 1

DB Image

ID: 4235


Features:

Metrics, Graphics


Words: 1,084


Published: Pre-2016


Delivery Format: Online


 

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919-403-0251

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Practices in this document include: Defining customer ownership based on customer needs to provide enhanced service. Establishing a data warehouse to correlate CRM activities with specific market responses and measure the impact of CRM. Prioritizing desired customer information to ensure consistent data collection. Eliminating unnecessary steps to streamline the customer service process and provide immediate answers to customer inquiries.

Industries Profiled:
Pharmaceutical; Government


Companies Profiled:
Sanofi-aventis; Eli Lilly; PSEG; U.S. Department of Veteran's Affairs

If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.