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Products & Services R and AS Conferences 2005 August 2005: Trends in Lean, Six Sigma and Process Excellence: From Early Adopters to Agile Innovators

Using Xerox Lean Six Sigma to create real value

ID: GBC-082005XRX


Pages/Slides: 29


Published: Pre-2013


Delivery Format: PowerPoint


 

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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • PRESENTER INFO
Xerox rolled out Lean Six Sigma tools and methodologies in early 2003. By 2004, the company had more than 600 Master Black Belts and Black Belts heading more than 1,100 internal projects and client-specific projects. Since then, Xerox has successfully integrated its Lean Sigma deployment into production and operations, as well as its sales channel.

Xerox products are sold through a variety of channels, including direct sales, telebusiness, resellers, agents, concessionaires and the Web. Most notably, Xerox rolled out its TeleWeb Centers across North America and Canada, which have resulted in North American operations growth of more than 20 percent year-over-year. The TeleWeb operations are geared towards Xerox's overall e-business strategy which aims to increase productivity while lowering overall costs. Mr. Caceci will discuss the TeleWeb strategy in detail and provide lessons learned and tools for application within individual companies.

Industries Profiled:
Manufacturing; High Tech


Companies Profiled:
Xerox

Michael Caceci
Business Process Manager

Xerox North American TeleWeb