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25DB




Products & Services Customer Service Call Centers Technology

Utilize Robust Call Center Technology to Reduce Costs and Improve Customer Satisfaction

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ID: 3032


Features:


Words: 806


Published: Pre-2014


Delivery Format: Online


 

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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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Practices in this document include: Utilizing knowledge management databases to efficiently and effectively respond to customers’ needs. Employing voice response units to direct customers’ needs to the best-trained reps. Creating interactive response systems to reduce calls that must be handled by reps. Utilizing automatic number identification technology to speed transaction time. Incorporating customers’ product names and identifiers into your database.

Industries Profiled:
Manufacturing; Office Equipment; High Tech; Office Supplies; Retail; Internet


Companies Profiled:
Xerox; Fellowes; FiberMark; C-Line Products

If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call David Guinn at 919-767-9179 if you have any questions.