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Products & Services Customer Service Customer Service Measurement Customer Satisfaction Management Surveys Customer Satisfaction Surveys

Utilize Surveys to Regularly Review and Ensure Customer Satisfaction

DB Image

ID: 3041


Features:


Words: 898


Published: Pre-2013


Delivery Format: Online


 

License Options:
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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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Practices in this document include: Utilizing surveys to regularly review and ensure customer satisfaction. Utilizing survey follow-up calls to enhance the depth of surveys and ensure customer satisfaction. Meeting with customer focus groups to communicate effectively with consumers and understand their needs and desires. Providing customer service reps with comprehensive product information to ensure customer satisfaction.

Industries Profiled:
Manufacturing; Office Equipment; Consumer Products; High Tech


Companies Profiled:
Unilever; Xerox


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