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Products & Services Customer Service Customer Service Measurement Customer Satisfaction Management Surveys Customer Satisfaction Surveys

Utilize Surveys to Regularly Review and Ensure Customer Satisfaction

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ID: 3041


Features:


Words: 898


Published: Pre-2017


Delivery Format: Online


 

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Practices in this document include: Utilizing surveys to regularly review and ensure customer satisfaction. Utilizing survey follow-up calls to enhance the depth of surveys and ensure customer satisfaction. Meeting with customer focus groups to communicate effectively with consumers and understand their needs and desires. Providing customer service reps with comprehensive product information to ensure customer satisfaction.

Industries Profiled:
Manufacturing; Office Equipment; Consumer Products; High Tech


Companies Profiled:
Unilever; Xerox

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