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» Products & Services » » Customer Service » Call Center Excellence

Research Webcast Series: Next-Generation Medical Information Call Centers: Key Challenges, Current Metrics & Leading Trends

ID: WEB-52


Pages: 1


Published: Pre-2013


Delivery Format: Online


 

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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
Overview

"Next-Generation Medical Information Call Centers: Key Challenges, Current Metrics & Leading Trends" pulls together quantitative and qualitative insights from a recent benchmarking study, quotes from call center directors and managers, and exclusive analysis on leading trends.


Length: 45 minutes

Expect to learn:

    • Evolving existing technology platforms
    • Expanding communication channels
    • Leveraging social media
    • Adopting new tools to speed / personalize service
    • Managing globalization
    • Navigating complex, ever-changing compliance requirements


Invited attendees: Executives and managers in the pharmaceutical, medical device, biotech, diagnostics, consumer health (OTC), or consumer packaged goods industries who lead or oversee medical information call or contact centers are invited to attend. Your colleagues in Medical Affairs, Quality Compliance, Consumer Relations, and Adverse Events may also benefit from attending this webinar.


Speaker:

Martha Haswell
Senior Research Consultant

Martha Haswell leads quantitative and qualitative research projects for Best Practices, LLC clients seeking to improve business operations through benchmarking. With 16 years’ research experience, including six in the pharmaceutical sector, Martha has successfully completed studies that helped clients build or improve structures and processes within sales, marketing, information services, shared services, and market research organizations.

Recent projects for clients identified best practices for developing high-performing district sales managers and highlighted market research methods that lead to better understanding of the needs of managed markets (payers). Martha holds a bachelor’s degree in journalism and a master’s degree in information science, both from the University of North Carolina at Chapel Hill.


System Requirements:

PC-based attendees
Required: Windows® 7, Vista, XP or 2003 Server
Macintosh®-based attendees
Required: Mac OS® X 10.6 or newer
Mobile attendees
Required: iPhone®, iPad®, Android™ phone or Android tablet

Industries Profiled:
Biotech; Medical Device; Pharmaceutical


Companies Profiled:
Pharmaceutical Companies