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The administrative staff is often the first group to be targeted when pharmaceutical and biotech firms opt for downsizing. Best-in-class pharmaceutical and biotech companies, however, view the contribution of administrative support staff as critical. Successful firms maintain a competitive edge by ensuring a healthy balance between administrative staff and managers. They use administrative staff deployment and management models in order to maximize brand productivity.
Best Practices, LLC undertook this study through its Business Excellence Board to analyze staffing ratios and deployment models for administrative staff in pharmaceutical/ commercial operations and brand marketing teams at some of the top U.S. pharmaceutical and biotechnology firms. The study offers critical benchmarks for administrative support staffing ratios, staffing level trends and sufficiency of current support levels.
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