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25DB




Products & Services Customer Service Call Centers Corporate Profiles

Xerox Call Center Site Visit

DB Image

ID: 3053


Features:

Graphics


Words: 5,842


Published: Pre-2013


Delivery Format: Online


 

License Options:
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Single User: Authorizes use by the person who places the order or for whom the order was placed.

Sitewide: Authorizes use of the report for a geographic site. All people at site can view the report for a year and copies can be printed.

Corporate: Authorizes use for the entire company for a year and copies can be printed. No limitations for usage inside the company.




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919-403-0251

  • STUDY OVERVIEW
  • BENCHMARK CLASS
  • SPECIAL OFFER
The Origin of Xerox Channels Group
The company whose name is synonymous with copying is also the only company in
the world to have won the three most prestigious quality awards: the Baldrige
Award, the European Quality Award, and Japan’s Deming Prize.

After becoming CEO in 1990, Paul Allaire restructured Xerox, which had tried
forays into publishing, computer accessories, and several other businesses, to
focus operations on document processing. Xerox’s latest quality efforts have
combined significant cost cutting with a surge of new products. The company
has also formed partnerships with Lotus, Microsoft, and Novell to market
technology faster.

Industries Profiled:
Manufacturing; Office Equipment; High Tech


Companies Profiled:
Xerox


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